Your privacy is critically important to us. At Redolanse, we build AI systems that handle sensitive communication, and we are committed to protecting the personal information of our clients and their callers.
1. Introduction
This Privacy Policy explains how Redolanse ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our AI Voice Receptionist services (the "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We collect information that you provide securely to us, information that is automatically collected when you use our Service, and information from third-party sources.
A. Information You Provide
- Account Information: Name, email address, phone number, business details, and payment information.
- Service Configuration: Custom instructions, knowledge base details, availability schedules, and other preferences for configuring your AI receptionist.
B. Automated Usage Data
When you access our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, and interaction logs.
3. Voice Data & AI Processing
As an AI Voice Receptionist service, the processing of voice data is central to our operations. Here is how we handle it:
- Call Recording & Transcripts: We record and transcribe incoming calls to your dedicated Redolanse number to function as a receptionist. This allows the AI to understand requests, book appointments, and provide you with detailed call summaries.
- AI Processing: Audio and text data are processed utilizing state-of-the-art Large Language Models (LLMs) and Text-to-Speech (TTS) engines to generate real-time, human-like responses.
- Responsibility for Consent: As the subscriber to our Service, you are responsible for ensuring compliance with all applicable laws regarding call recording, including obtaining necessary consents from your callers (e.g., "This call may be recorded"). We provide tools to enable recording announcements, but their proper use is your obligation.
4. How We Use Your Data
We use the collected information for the following business purposes:
- To provide, operate, and maintain our AI receptionist services.
- To improve, personalize, and expand our Service.
- To understand and analyze how you use our Service and to develop new products, services, features, and functionality.
- To communicate with you, including for customer service, updates, and marketing (which you can opt-out of).
- To process transactions and prevent fraud.
5. Data Sharing & Third Parties
We do not sell your personal data. We may share information with trusted third-party service providers solely to operate our Service:
- AI & Telephony Providers: We integrate with providers like OpenAI, Twilio, Vapi, or others to facilitate voice processing and telephony. Data sent to these providers is strictly for the purpose of generating responses and connecting calls.
- Calendar & CRM Integrations: If you connect services like Calendly, Google Calendar, or CRMs, we exchange necessary data to check availability and create events.
- Legal Requirements: We may disclose information if required by law or in the good-faith belief that such action is necessary to comply with legal processes or protect the safety of others.
6. Data Security
We implement commercially reasonable security measures designed to protect your information from unauthorized access, disclosure, or destruction. This includes encryption of data in transit and at rest where applicable. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have rights under privacy laws like the GDPR or CCPA, including:
- The right to access the personal data we hold about you.
- The right to request correction or deletion of your data.
- The right to restrict or object to processing.
To exercise these rights, please contact us at the email provided below.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: arham@redolanse.com